1. Hospitality
Your customer can be a man with puncture or someone with engine failure, you should treat all with equal courtesy and hospitality. You must be able to reassure your clients that their problems will be solved for sure. They should not be at the receiving end of arrogant replies or irrational comments. No matter how busy you are as a Mechanic, you must be available and welcoming as a person. This is the first rule to run any business successfully. You must be fond of people, only then people will be fond of your work. You see, they come across your behavior first, not your work.
2. Spare Them from Details
If you confuse your client with too many technicalities, he might get overwhelmed which is not good for your business. Any Mechanic in Sydney would avoid bugging the client with details of the issue. They would rather tell him as per need to know basis and suggest him to take some time and wait for the car engine to sing again. This would make him comfortable and his comfort will let you work in peace. After all, if you don’t get peace of mind, you won’t be able to hear what the engine has to say about its defect. Hence, don’t reveal too much about the issue to the client and spare him from the details.
3. Transparency
The last and most important trait every mechanic should possess is transparency. Now, this transparency can be in the rates you quote, the description you say about the issue with the vehicle or the resell value your client has cited. If you be clear about your things, people will be more than interested in your work and you will earn positive word-of-mouth from this. At the end of the day, all you might need is good business; but this good business should come from honesty. You can loot a customer when he comes first and that might give you an onetime wealth. But that person will never come back when he learns about your forgery. Hence, practice transparency in your business always.
Following a couple of this principle may make you a great workman and a great person.
