Hi Carol - thanks for your post and I am really sorry you have
had so many problems!! I hate to hear that! Please send me an
email directly and we will see if we can figure out what's going
on.
Here is some info that might help, but be sure to send me an
email if you need to!
Lisa J.
Hi!! When you download the kit/pack/template files, make sure
you double-click them (if you've chosen the Mac or PC option) and
they will auto install. You should see them go through the
auto-install steps. Once they have completed self-installation you
should find them in your software. For background papers,
click on the BACKGROUND PAPERS tab on the right-hand side Control
Panel, then click on the PURCHASED button. There you will see your
Category list, double-click on the category heading your kit will
fall under (if you need to know the category, pull up the
kit you bought on the MyMemories.com website and
refer to the bottom right hand corner of the listing and
it will show the category) When you double-click the category
heading you will see your kits each listed by name, double-click
the name of your kit and you will see each paper listed there. For
Embellishments, click on the EMBELLISHMENTS tab on the Control
Panel, then click on ADD, you will see a similar Category list,
(click the 1-Designer Embellishments category for the things you
have purchased) then double-click the correct Category heading and
you will see your kits listed by name there, etc. For DESIGNER
TEMPLATE kits that you download, click on CREATE FROM DESIGNER
TEMPLATE from the New Album Options screen when you are creating a
new project and you will see your Designer Templates (the kits that
come with pre-designed pages) there listed alphabetically by kit
name! Remember you can click on the heading "theme" to
reorganize the list to group all your same theme kits together!
Kits that have Designer Template pages will have the word
"template" in their title on the website! *Page Builder* kits will
also be found in this location!
