Hi Jenny - there were three primary Premium features:

1. Impressions on sidebar recent visitors widgets
2. Access to a private BlogStar community (which we've now made public as this community)
3. Small thumbnail images of your blog that appear on the right side of your replies, discussions, or comments.

All these will be going away.  A special note for you: Since you also have a Platinum membership, you'll get an email soon announcing that we are discontinuing that membership level as well.  Special note:  you will keep the ability to do newsletters to your community members.

Does that help? Happy to answer any other questions!

when are we getting the news letter feature? cause i asked about it, was told to email someone to have mine activated (which wasn't) and i havent heard anything since.

Hi Jenny ("Oh so very me"),

The newsletter function will still be available to users that had a Platinum membership.  So any users who already had newsletters will keep that ability, but it will not be available to other members.  Sorry for any confusion about this matter!

Thanks,

John - BlogFrog Customer Support

soooo... you took away premium membership for everyone to get the cool stuff... and the people who already had it get to keep the cool stuff after you take it away. how does that make sense? kinda lame if you ask me. you should maybe even that out somehow... either give us the stuff or take it away from them?

Guess it is called early birds privilege.

I'm very confused about the changes. The same day you sent a refund to my paypal account, I've stopped receving daily emails of the communties I subcribe to. Is this feature gone or do I need to set it up all over again. Is there somewhere where we can get more detail as to how BlogFrog works now?

Nothing to be confused about. They refunded everyone who had the platinum/premium accounts and screwed everyone else.

As for your emails you prolly just have to reset them all.

Hi Colleen,

I'm so sorry for the disruption in your email subscriptions. I had our tech team look into whether there could be a connection with the Premium and Platinum cancellations and your subscriptions and their shouldn't be.  You can reset those subscriptions by going to your Communities Tab, click on the Email Subscriptions menu option on the left, and check to make sure you are still subscribed to your favorites. 

If you have any problems, please don't hesitate to email our customer service team directly at custserv@theblogfrog.com.

Can you try visiting your email subscriptions and let me know if that works for you? I want to make sure you are getting all the community news!

Holly (co-founder, BlogFrog)

Hi Jenny,

I know it's a bit confusing but our intention is not to cheat anyone out of great features - really! There is so much more we could do to make the Premium and Platinum features more valuable to those who are willing to pay for them and we decided to shut them down so we could explore providing some of those paid features for free and research how valuable the rest of the functionality was.

Everyone who was paying for Premium or Platinum features either received a refund for the remainder of the year (if they paid annually) or was able to access features until their current monthly payment came due for renewal.  We tried hard to make sure nobody missed out.

The only feature still available to Platinum members is the newsletter feature because many of them have large communities and it is an integral way they communicate with members.  If you have a community and would like to request that feature, please let me know!

Does that help clear up some of the confusion?

Many thanks,

Holly (co-founder, BlogFrog)